From time to time we get the following queries:


My hot water cylinder overflows from time to time. Is that normal?

You can expect a small amount of water to discharge from your cylinder vent pipe every day under normal working conditions. However, if this is constant all day or is flowing rather than dripping you should contact us straight away.


Why am I getting cold water from my hot tap?

First of all you need to contact your electrical provider (eg. Mercury) and ask them if your ripple switch hasn’t been turned back on. If they say that your ripple switch is on then you need to call and speak to one of our plumbers.


Do I need a permit from the council?

Recent law changes mean that you no longer need a permit from the council for minor plumbing work done. Call and speak to one of our management team with any queries you may have with regards to council permits.